Both the e-mail and password fields are case-sensitive. For example, the system makes a difference between “a” and “A”. If this is the first time you log in or if you asked for a password reset, please enter your e-mail and password exactly as they appear in the email message you received, including any period. Please be aware that some touchscreen devices will automatically capitalize the first letter in a field. If you have problems logging in on a mobile device, we recommend using a laptop or desktop computer.